FAQ

PRODUCTS

Where Is LIP DR Made?
All our products are made in Australia, with the mask being from PRC.


Is LIP DR Cruelty Free?
Our products have NOT been tested on animals.

 

Does LIP DR Use Natural Ingredients?
All our products are made with natural and naturally derived ingredients that protect and plump your lips.

 

How Many Times Should I Use My LIP DR Products?
Our products can be used as often as desired. For further product specifics, refer to the product page.

 

How Long Until I See Results?
Immediately! Your lips will feel instantly smooth, plump and hydrated. 

 

Can I Use LIP DR Products If I Have Filler?
Yes! LIP DR products are packed full of ingredients that will enhance the effects of your filler and give them longevity.

 

What Is The Shelf Life Of LIP DR Products?
All LIP DR products have a shelf life of 12 months once opened and 24 months unopened. Remember to store them in a cool, dry place under 28 degrees and out of direct sunlight. Masks, however are 36 months unopened.

 

DELIVERY & SHIPPING

How Much Does Shipping Cost?

Australia

Standard Shipping - FREE
Express Shipping - Flat rate of $12 AUD

International


Standard Shipping - FREE on orders over $75 USD
Standard Shipping - $19 USD orders under $75 USD

How Long Will My Order Take To Ship?

All orders will be dispatched from our warehouse within 24-48 hours of purchase.

Australia
Standard orders: 2-6 business days after time of dispatch for delivery.
Express orders: 1-3 business days after time of dispatch for delivery.

International
5-15 business (depending on country) days after time of dispatch for delivery.

How Do I Track My Order?
Once your order has been dispatched, you will receive an email with all your tracking information.


All Australian orders are shipped via Australia Post.

All International orders are shipped via DHL.

Can I Change Or Cancel My Order?
Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order. 

  

BILLING & PAYMENT

Which Payment Methods Are Accepted?
LIP DR accepts payment via PayPal, Apple Pay, AfterPay or credit card using Visa, Mastercard or Amex.

*Available to Australian and New Zealand customers only 

Yes, LIP DR offers AfterPay on all orders.

AfterPay allows you to pay for your order over four equal instalments, due every fortnight.

Plump now, Pay Later!

 

RETURNS & REFUNDS

Unfortunately, due to hygiene reasons we don’t accept returns or exchanges for change of mind.

Incorrect or Faulty Products
If you have received incorrect, damaged or faulty items, please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact our customer care team at hello@LIPDR.com.au and include your order confirmation number in the subject line so we can find your order easily and process your request promptly. Items must be returned in their original condition; no refund can be made for products that have been used. LIP DR does not take responsibility for the costs of returning the products.

Missing Items
We understand receiving your order on time and in good condition is important to you; it’s equally important to us. If you have missing items please contact our customer care team within 7 days of purchase, hello@LIPDR.com.au with your order confirmation number in the subject line so we can find your order easily and process your request promptly. 

 

Have A Different Question?
Please email our team at hello@LIPDR.com.au we are happy to answer any questions you may have.